Reference

benderahoki Privacy Policy for Your Account

Clear answers come first: the benderahoki Privacy Policy explains how we handle your account details, phone verification, device signals and wallet records.

Account dataWallet recordsDevice accessCookie choices
benderahoki benderahoki Privacy Policy for Your Account
PRIVACY HELP

Contact Us About Privacy Policy

A direct support path helps when a privacy request meets an account or wallet question. We keep the route close to your account area so you can identify the relevant login, phone verification step or payment reference without sending unnecessary details. Use the same route for a correction request, a data access question or a concern about device activity.

Team online

Account request

Open the support route from your account area and state whether you need access, correction or deletion details. Include only the account contact needed to locate your request.

Wallet reference

For DANA, OVO, GoPay or QRIS questions, share the transaction reference and selected rail rather than a wallet password. We use that context to trace the privacy request.

Login concern

If a device or phone verification record looks unfamiliar, contact us through account support and describe the sign-in date. We can review the account security context with you.

DATA CONTROLS

Explore How Privacy Policy Works

We explain our privacy process in operational terms because your account deserves more than broad wording.

Data handling

We use your account contact and verification details to create access, confirm ownership and respond to support requests. Payment references are linked to the selected rail, such as QRIS or bank transfer.

Cookie settings

Cookies can remember your session and consent choice on the browser you use. You can adjust browser cookie controls, although changing them may require another login before account access.

Account security

Phone verification and device signals help us identify unusual access. We do not ask you to share a wallet password, and we use account context when checking a security concern.

Retention period

We keep account, payment and support records for the time needed for security, legal duties or an open dispute. After that need ends, records are removed or anonymised where practical.

Request access

You can ask what personal details we hold about your account and how they are used. Send the request through the account support route so we can confirm ownership safely.

Request changes

If your phone, contact or account detail is incorrect, tell us through support and identify the field to change. We may ask for verification before applying an update.

Browse Privacy Policy Answers

These answers address the privacy searches we hear most often before account access. If your situation involves a specific device, phone verification record or DANA, OVO, GoPay or QRIS reference, use the account support route for a focused response.

It covers account details, phone verification, device signals, cookies, payment references and support records. It also explains why we use each category, how retention works and how you can request access or correction.

We use phone verification to confirm account ownership before access and to help identify unusual sign-in activity. The step connects your account to a verified contact without asking for a wallet password.

Yes. When you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account, we may retain transaction references and payment status needed for account support, security checks or dispute handling.

You can request details held about your account by contacting us through the support route in your account area. We may confirm ownership first, then explain the records and uses covered by your request.

Send a correction request through account support and identify the field that needs updating, such as your phone contact. We may ask for verification before changing the record tied to account access.

We retain account, payment and support records while needed for security, legal duties, account assistance or an open dispute. When that need ends, we remove or anonymise them where practical.

Our service access depends on local law. The Privacy Policy remains the place to check how we handle account and device data, while eligibility and access rules may differ by Indonesian location.